Sunstone - The Travel Solutions

The sun always guides our journeys and helps us to shine. But clouds sometimes appear in the form of unexpected situations or incidents that affect programmed services, and when this happens, Sunstone will be there to help your customers with their queries, find solutions to their problems, support your company at all times and accompany your customers on their journeys. We are offer a 24 hours service, 365 days a year.

Sunstone provides solutions to those unexpected situations that occur when travelling. It is unlike other companies in the sector in that it is agile, resolves problems immediately and provides unparalleled assistance, empathy, advice and operative management, all with the human warmth that your customers deserve. Our added value lies in the extent to which we become involved when dealing with those incidents that may occur with any service, since we would be an extension of your company, and we are principally committed to customer satisfaction. We find efficient solutions to all unexpected problems, and the customer will always be satisfied. The customer will, therefore, continue to use your agency to travel, meaning that we will assist with traveller loyalty by converting adversity into an opportunity.

Our team is made up of tourism professionals with a wide range of experience in the sector. We speak several languages and have a thorough knowledge of travelling, tourists’ profiles and problem solving.We are always ready to help and to accompany your customers on the entirety of their journeys. Correcting any mistakes that may occur on a journey and knowing the weaknesses and weak points of your operatives at certain destinations will, thanks to your customers’ experiences, undoubtedly help to improve other travellers’ experiences in the future.

We adapt to your needs and to those of your customers with the objective of ensuring that our processes and team are as exactly what you require. We additionally send a complete monthly report listing all calls, types of incidents, destinations and the duration of calls in order to enable you to monitor this area of your business.

Let’s keep on travelling!